Contact us
Before you write
- Include the screen or feature you were using.
- Describe what you expected and what happened.
- Include a screenshot when practical, but remove anything sensitive you do not want to share.
- For slow or failed AI features, include the approximate time of the attempt.
Common steps
WHOOP is not syncing
Confirm that the app reports WHOOP as connected, then use Sync Now. If the issue continues, disconnect and reconnect WHOOP.
A generated workout or meal fails
Try once more after a short wait. If it fails again, send Support the approximate time and the error shown. Do not include passwords, authentication codes, or private keys.
Back up or recover data
Open Account & Privacy in Settings. Use Back Up Now to create a recovery copy. Restore from Backup replaces the current on-device data with your latest verified cloud snapshot, so review the confirmation carefully.
Export or delete your account
Open Account & Privacy in Settings. Export Account Data creates a shareable copy of cloud account records. Delete Account permanently removes Tekton cloud records and clears local account data after confirmation.
Safety
Tekton is not a medical or emergency service. If you may be experiencing a medical emergency, contact local emergency services. Stop any activity that causes concerning symptoms and consult a qualified professional.